Main Organiser

Julius Centre University of Malaya

Co-organiser

Department of Social and Preventive Medicine, Faculty of Medicine, University of Malay

Supported by

University of Malaya

DEVELOPMENT, RELIABILITY AND CONFIRMATORY FACTOR ANALYSIS OF MODIFIED MALAY VERSION PATIENT SATISFACTION (MISS-21) QUESTIONNAIRE ON PATIENT-PHYSICIAN INTERACTIONS IN KLINIK RAWATAN KELUARGA (KRK), HUSM

Author

Nur Izyan Farhana Nordin, Aniza Abd Aziz, Norhayati Mohd Noor, Norsa’adah Bachok

Institution

School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kelantan

Abstract

Objectives: To modified and translated into Malay version and to determine the construct validity and internal consistency of the Modified Malay Version Medical Interview Satisfaction Scale (MISS-21) among outpatients attending Klinik Rawatan Keluarga (KRK), HUSM.

Methods: A cross-sectional study was done on 252 patients attending Klinik Rawatan Keluarga (KRK), HUSM. The MISS-21 questionnaire was modified and translated into Malay version. The confirmatory factor analysis and reliability analysis were applied to measure construct validity and internal consistency of the Modified Malay Version MISS-21. These analyses were done using Analysis of Moment Structure (AMOS) version 19. The Composite Reliability of the final construct was calculated manually to determine construct reliability.

Results: A total of 252 (100%) outpatients responded to this study. The confirmatory factor analysis showed the two factor model with six items had a good fit with the latent constructs (x2 (df) = 8.379 (8), p = 0.397, TLI = 0.965, CFI = 0.971, RMSEA = 0.014). Composite Reliability value of the six constructs was 0.92 indicating good construct reliability.

Conclusion: This study suggested that the two factor model with six items of the Modified Malay Version MISS-21 had a good fit and shown good psychometric values. It is a valid and reliable measurement to identify patient-physician interaction among outpatient in KRK, HUSM.